E-haven Privacy Policy

1. Introduction

Welcome to e-haven, the official online booking platform for Haven Nature's Resort. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when using our platform. By accessing e-haven, you agree to the terms outlined in this policy.

2. Information We Collect

Personal Information

• Name
• Email Address
• Phone Number
• Birthday
• Address

Non-Personal Information

• Cookies (for session tracking and token validation)

We do not collect IP addresses, browsing behavior, or any other non-personal data beyond cookies.

3. How We Use Your Information

• Processing Bookings - Some booking details, such as price calculations, may depend on user information (e.g., age).
• Account Management - Verifying email addresses, sending account-related notifications, and handling password resets.
• Customer Support - Assisting users with account or booking-related concerns.
• Future Analytics and Improvements - If we implement analytics, user data may help improve platform performance and user experience.

4. Data Sharing and Third-Party Services

We do not sell or share user data with third parties except for the following:

• Email Services - We use external email services like Resend to send verification emails, password reset emails, and other notifications. Only email addresses are shared with this service.

We do not use third-party tracking services like Google Analytics or Facebook Pixel.

5. Data Storage and Security

• User data is securely stored in MongoDB, a secure and reliable database.
• Passwords are hashed to enhance security and prevent unauthorized access.
• We implement security measures to prevent unauthorized access, data breaches, or misuse of personal information.

6. Data Retention

User data is retained as long as the e-haven platform is operational. If the website shuts down, user data may be deleted.

7. User Rights and Control

• Access and Deletion - Users can request access to their data or request its deletion at any time through account settings.
• Email Communications - Users can opt out of receiving marketing or promotional emails. However, system-related notifications (e.g., password reset emails) will still be sent when necessary.

8. Cookies and Tracking Technologies

We use cookies only for:

• Session Tracking - To maintain user login sessions.
• Token Validation - Ensuring that reset password tokens cannot be reused.

We do not use cookies for personalized ads or behavioral tracking.

9. Legal Compliance

We comply with the Philippine Data Privacy Act, ensuring that user data is handled responsibly and securely.

10. Changes to this Privacy Policy

This Privacy Policy may be updated periodically. The “updated at” label on this page will indicate when changes are made. Users are encouraged to review this page regularly for updates.

By using e-haven, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you have any questions, please contact our support team.